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ABOUT US

Minsurancer is a pioneer in modern sales of auto spare parts, Repairs and Emergency Roadside Services (ERS) in Nigeria. Offering a variety of services that impacts the quality of life of Nigerians, our ERS includes Quick Roadside Auto Repair, Fuel Delivery, Battery Jumpstart, Flat Tire Service, Lockout and Locksmith Services and Towing. Our Garage Auto Repairs take place in safe and secure premises where fitting of original spares, glass and accessories are professionally done.


GENERAL FAQ'S


Roadside breakdowns, battery issues, flat tires and more happen to nearly all of us at one time or another. Minsurancer offers emergency roadside assistance plans. These programs are designed to enhance security, peace of mind and safety by helping to keep you and your family’s vehicles and members protected in the case of a roadside breakdown. We also offer commercial roadside assistance services for company vehicles and fleets. Once you join our scheme, if you ever need help you can simply call our toll-free number and one of our service professionals will route service to you right away. Our towing, fuel delivery, jump start services and more cover you in the event of a tire blowout, if you need towing due to engine trouble, if you run out of fuel, lock your keys in your vehicle, leave your lights on and the battery goes dead, lose your keys or lock yourself out or experience any other type of disablement. See our full list of plans for a complete list of program details and included services. At Minsurancer we deliver the best service at the best price!
Roadside assistance coverage is an Insurance Value Added Service plan that helps individuals and companies when they experience an emergency with their vehicle. It includes everything from delivering fuel if you run out of gas on the road to helping you replace flat tires.
We dispatch the best, most efficient and professional towing and repair companies in Nigeria to ensure that your vehicles are handled properly and safely. With over Hundred of Thousands providers, we stand ready to assist you when you need us. For a comparison amongst other roadside service companies.
Getting help during a roadside emergency is easy! Simply call our toll-free roadside assistance number located on our website or Book a service directly on Minsurancer App. One of our friendly service representatives will make sure you’re in a safe place and have you describe your location and vehicle so that they can immediately dispatch the needed service right to you. Knowing which road you are on and the nearest cross street or landmark, as well as the make, model and color of your vehicle, will be helpful.
Minsurancer has a network of Thousands service and repair facilities and personnel across Nigeria to provide towing and roadside assistance services for individuals and a commercial towing plan for businesses. The tow provider closest to the location of needed service, with the proper equipment and who is first available for a timely dispatch, would be called to provide service to your breakdown location.
Yes. The emergency roadside assistance phone number is toll-free and is provided to approved members only.
We cover all 36 states in Nigeria
A vehicle plan covers 1 vehicle. You have the option to purchase multiple plans for all your vehicles. A covered vehicle being driven by any authorised driver is will be covered.
We shall respond to as many service calls as possible except abuse is apparent, in which case the plan can be cancelled and prorate premium refunded for the vehicle.
Yes. Our call center is opened 24/7.
Minsurancer pays for only services provided by its affiliates except where expressly approved.
Yes. Our call center is opened 24/7.
Your membership information and the toll-free number to our roadside assistance center will all be provided to you upon approval as a member. This information is sent via email, or whatsapp or sms. Upon signing up please remember to add support@minsurancer to your safe senders list. All of your membership information will come from this email address.
On the Third Mainland bridge connecting Laogs Island and Mainland, our response time is 5-7 minutes. This enables us to reach you with safety and/or with technical solutions immediately on 24/7. Our nationwide average response time is 10 to 30 minutes. This can vary greatly depending on the location of your vehicle, weather, and distance from the nearest provider of the service that is needed. As an example, should your vehicle become disabled near a major city during light traffic hours and during good weather, your wait should be less than 30 minutes. If your vehicle becomes disabled on a holiday, during bad weather far from a major city then the wait could be longer than 30 minutes.
On 2nd October, 2020 or after 48hours of signing up.
Our roadside assistance service will tow your vehicle to our nearest affiliate repair shop if your vehicle is disabled. If the repair facility desired by the client is farther, then we will make arrangements for you to pay the difference directly to the towing service provider. Tow rates vary across the country but we shall intervene to ensure that you pay competitive rate.
Our service currently allows cars, suvs, vans and buses not exceeding 36 seater capacity.
We will work with you to our nearest affiliate repair shop. We do not tow to your home except within ten kilometers from the accident or breakdown location.
You shall pay for fuel cost delivered to you in the event that fuel finishes from your vehicle.
Based on request and which will be paid for by the customer.
You shall pay for fuel cost delivered to you in the event that fuel finishes from your vehicle.
Should you get a flat tire or blowout while traveling, we will dispatch a service technician that will arrive and swap your flat tire for the spare tire that is with your vehicle. It is the responsibility of the member to have a working spare with the vehicle at all times. Should the member have a flat tire without a working spare, Minsurancer will not be able to offer towing as an alternate solution
If you leave your lights on or find that your battery has been drained, we will send a service technician to your location in order to jump-start your vehicle. Once jump-started, your vehicle will be able to run and continue running until your vehicle is turned off again. Jump-starting a vehicle is very different from charging a battery. Charging a battery consists of connecting a power source to a battery for a long period of time in order to give the battery the power needed to start the motor itself. We do not offer a battery charge service. We do not offer any service to fix or replace dead batteries or batteries that will not hold a charge. If your battery will hold a charge, it will charge while the motor is running.
We can connect you to a Key cutting services provider.
We only unlock your doors using manufacturer approved tools and methods.
We send out renewal notices via email at 60, 30 and 7 days before your yearly membership expires. This email will contain a link to where you can pay and renew.
Currently, the only option for payment is monthly. This offers an easy renewal once per month and allows us to keep out rates low for you. However, annual subscription is available at discount rate.
There is no refund except in the event of policy cancellation where a prorate refund is available. (Would be provided)